Go Digit General Insurance Ltd

📊 Digit Insurance FY 2025-26 Claims Efficiency Highlights

- Settled over 1 million claims across all lines of business in FY 2025-26

- 82.9% of health insurance cashless approvals cleared within 30 minutes

- Fastest cashless approval time: 3 minutes (average: 21.38 minutes)

- 92% of reimbursement claims settled within 7 days (fastest: 3.46 hours)

- Largest health claim: ₹30 lakh; Largest motor claims: ₹2.02 crore (two-wheeler) and ₹3 crore (private car)

- 71% of vehicle repair approvals completed within 12 hours (fastest: 5 min for cars, 6 min for two-wheelers)

- Only 339 complaints escalated to Ombudsman out of 11.16 lakh claims (99.997% accuracy rate)

- First-time resolution for customer calls: 95%; Social media response time: 4 min 19 sec

- Over 4.7 lakh customers used WhatsApp self-service, reducing follow-up calls from 29% to 11%

- Health claims repudiation rate maintained at 7.95% (retail health: 7.35%)

- Single-day policy issuance crossed 2.2 lakh

- Won Digital Insurer of the Year Award 2024

- Ranked 274 on Fortune India 500 List