Firstsource Solutions Ltd

🚀 Firstsource Launches 'Intelligence That Operates' AI Operating Model

• Launched 'Intelligence That Operates' - a full-stack, agent-first operating model for AI-powered enterprise operations

• Addresses the gap between AI capability and operational outcomes through structural changes

• Integrates three functions: Transform, Implement, and Operate with single-partner accountability

• Built on five key principles: Domain Intelligence, Full-Stack Delivery, Compounding Intelligence, Outcome Accountability, and Governed Autonomy

• CEO Ritesh Idnani emphasized outcome underwriting - Firstsource takes responsibility if AI doesn't perform

• Leverages 25 years of domain expertise and built on the UnBPO platform

• Endorsed by industry leaders from Aptia Group, HFS Research, ETS, and Everest

• Global operations across healthcare, banking, retail, and regulated industries