Firstsource Solutions Ltd

🚀 Firstsource Named a Leader in CX Services Transformation by NelsonHall

- Firstsource Solutions Limited named a Leader in 2025 NelsonHall NEAT evaluation for CX Services Transformation.

- Recognition based on delivering transformation at scale across the full CX lifecycle.

- Key strengths: AI-powered platforms, outcome-based commercial models, and deep vertical expertise.

- Report highlights measurable revenue and efficiency impact across industries.

- Ongoing investments in talent and multilingual AI innovation noted.

- Ashish Chawla, Head - CX & Consulting, emphasizes shift toward AI-first ecosystems and outcome-led services.

- Ivan Kotzev, Lead CX Services Analyst at NelsonHall, praises Firstsource's tech-first, domain-specific capabilities and outcome-based pricing.

- UnBPO™ approach redefines outsourcing with platform-led speed, scalability, and smarter decision-making.

- Global footprint spans multiple countries with hyper-focused, domain-centered teams.