Poonawalla Fincorp Ltd
Poonawalla Fincorp's AI Transformation: ā¹55,017 Crore AUM and 80% Automated Customer Service š
ā¢ AUM reached ā¹55,017 crore as of December 31, 2025
ā¢ New AI platform targets autonomous resolution of up to 80% of voice and chat interactions
ā¢ Features multi-agent AI orchestration with real-time customer insights and sentiment analysis
ā¢ 57 AI initiatives across risk, credit, compliance, HR, and operations
ā¢ 41 AI initiatives already deployed
ā¢ Specific tools include Autonomous Testing Agent, Agentic Process Automation, and Lead Forward coaching platform
ā¢ Existing AI bots like Ask-Ed, Sec Assist, and Taxation Bot already enhancing productivity
ā¢ Company employs 5,264 people
ā¢ CEO Arvind Kapil positions AI as a structural shift for growth and operational excellence