SBI Life Insurance Company Ltd (BSE: 540719, NSE: SBILIFE) — Business Report / Investor Feed
Business & Distribution Evaluation — SBI Life Insurance Company Ltd
1. Business Identity
SBI Life Insurance Company Limited is a life insurance and annuity provider serving individual and group customers across India, operating in a single geographic segment — India. [[1], [23], [153]]
| Attribute | Detail |
|---|---|
| Sector | Financial & Insurance Services — Life Insurance (NIC Code: 65110) [[15], [137]] |
| Year of Incorporation | October 2000 [[23], [112]] |
| CIN | L99999MH2000PLC129113 [[23], [110]] |
| IRDAI Registration No. | 111 [[23], [178]] |
| Registered Office | 'NATRAJ', M.V. Road & Western Express Highway Junction, Andheri (East), Mumbai – 400069 [[23], [110], [178]] |
| Promoter Group | State Bank of India (SBI) — holds 55.38% of share capital as on March 31, 2025 [[23], [155]] |
| Reporting Boundary | Standalone [[15], [29]] |
| Business Activity | Life Insurance — 100% of turnover [[15], [137]] |
| Paid-up Capital | ₹10.02 billion [FY25] [[29], [112]] |
| Authorized Capital | ₹20.0 billion [FY25] [112] |
| Listing | BSE & NSE since October 3, 2017 [54] |
| Milestone | 25 years of operations (FY25) — entered Silver Jubilee Year [[21], [94], [183]] |
| Subsidiaries / JVs / Associates | None [105] |
| ISO Certification | ISO 27001:2022 (Information Security); ISO 10002:2018 (Customer Satisfaction Management) [[46], [48]] |
| Zero Debt | Confirmed [[67], [146], [174]] |
| Product Portfolio | 25 individual + 8 group = 33 products [FY25] [[108], [137], [174]] |
Shareholding Structure [FY25]: [155]
Market Position [FY25]: Private market leadership in Individual Rated Premium at ₹193.5 billion with 22.8% private market share and 16.1% industry market share (up 26 bps YoY). [[4], [26], [127]] Individual NBP private market share of 25.3% and total NBP private market share of 20.85%. [[55], [127]] The company's 3-year IRP CAGR of 15% outpaces the industry CAGR of 11%. [[16], [127]] IRP growth of 12.3% in FY25 exceeded industry growth of 10.5%. [[66], [95], [176]]
Three key strengths identified by management: (1) a highly effective distribution network, (2) one of the best operating efficiencies in the industry, and (3) customer centricity. [95]
Strategic pillars: Agency 2.0, digital acceleration, rural outreach, and insight-led simplicity — "designed to serve every Indian." [[175], [182]]
Industry context: India is the 10th largest insurance market worldwide and 2nd largest in emerging markets. [179] Life insurance penetration in India remains low at ~3.2% of GDP (2023), with only 17% of household income directed toward life insurance — still below the global average. [[66], [129]] The life insurance industry has grown at a CAGR of 17% over two decades. [126] Swiss Re projects India to be G20's fastest-growing insurance market, with life premiums growing at 6.9% annually between 2025 and 2029; by 2035, global life insurance premiums are anticipated to reach USD 4.8 trillion, with India emerging as a major contributor. [[71], [129], [175]] The industry recorded total NBP of ₹3.97 lakh crore in FY25 (+5.1% YoY), with private sector growing at 9.8%. [[80], [126]] Private market share increased to 43.0% in FY25 from 33.8% in FY21. [[80], [126]] Protection gap in India stands at 90%. [71]
2. Revenue Architecture
Revenue Model: Premium-based (new business premium + renewal premium), supplemented by investment income on policyholders' and shareholders' funds. The business is segmented into traditional par, non-par, and unit-linked segments, with premium income, commission, and investment income directly allocated to respective segments. [[52], [153]]
Key Business Metrics
[[8], [9], [54], [60], [63], [67], [92], [95], [127], [156], [159], [174], [176]]
Multi-year CAGRs: PAT grew at 17% CAGR over three years; AUM at 19% CAGR; Net Worth at 13.5% CAGR; Surplus at 10.5% CAGR. VoNB has doubled over four years. [[100], [156]]
VoNB margin commentary: The margin decline from 30.1% (FY23) to 28.1% (FY24) to 27.8% (FY25) was driven by a higher share of ULIP business — the FY25 product mix was 70% ULIP / 30% traditional on APE basis. [72] However, Q4 FY25 VoNB margin stood at 30.5%, a gain of 220 bps YoY, indicating mix correction in the latter part of the year. [9] Key EV walk contributors: persistency ₹277 crore, mortality ₹423 crore, expenses ₹17 crore — all operating variances positive. [[72], [147]] Improvement in persistency contributed to increase in New Business Margin. [177] Management long-term VoNB margin guidance: 26%–29% with objective to maintain minimum 27%. [[18], [56], [149], [171]]
The steady VoNB margin compression (30.1% → 28.1% → 27.8%) reflects a structural tilt toward lower-margin ULIP business at 70% of APE. The Q4 FY25 snapback to 30.5% suggests the margin is recoverable through product mix management, but sustaining it depends on successfully shifting toward the 65:35 ULIP:Traditional target.
H1 FY26 update: NBP ₹183.5 bn (+17%), IRP ₹86.8 bn (+7%), GWP ₹429 bn (+19%), VoNB ₹27.5 bn (+14%), VoNB margin 27.8% (+98 bps YoY), IEV ₹760 bn, AUM ₹4.81 trillion (+10%), Solvency 1.94. [139]
Premium Income by Individual/Group and Segment [FY25] (₹ bn)
| Particulars | Par | Non-Par | Linked | Total FY25 | Total FY24 | YoY |
|---|---|---|---|---|---|---|
| New Business — Individual | 7.54 | 94.05 | 162.01 | 263.60 | 238.32 | +10.6% |
| New Business — Group | — | 89.70 | 2.47 | 92.17 | 144.06 | -36.0% |
| Total NBP | 7.54 | 183.75 | 164.48 | 355.77 | 382.38 | -7.0% |
| Renewal Premium | 61.19 | 132.06 | 300.83 | 494.08 | 431.93 | +14.4% |
| GWP | 68.73 | 315.81 | 465.31 | 849.85 | 814.31 | +4.4% |
| Reinsurance Ceded | (0.01) | (9.00) | (0.24) | (9.25) | (8.44) | +9.6% |
| Net Premium | 68.72 | 306.81 | 465.07 | 840.60 | 805.87 | +4.3% |
NBP Channel-Wise Split [FY25] (₹ bn)
Note: Banca channel accounted for 54.4% of total business on NBP basis [[138], [176]], while on APE basis the share is 61% [82]. The difference reflects the higher share of single premium group business flowing through non-banca channels.
APE Channel Mix — 5-Year Trend (₹ bn)
APE Product Mix — 5-Year Trend (₹ bn)
Channel × Product Cross-Tab [FY25] (₹ bn APE — Individual Savings)
| Channel | Participating | Non-Participating | Unit Linked | Total | Mix |
|---|---|---|---|---|---|
| Bancassurance | 2.9 | 30.0 | 94.6 | 127.4 | 65% |
| Agency | 3.7 | 16.5 | 39.3 | 59.5 | 30% |
| Others | 0.8 | 5.8 | 2.4 | 9.0 | 5% |
| Total | 7.4 | 52.3 | 136.3 | — | — |
Note: Bancassurance channel is skewed towards ULIP. [114] Non-SBI banca product mix is materially different: 30% ULIP / 70% non-ULIP. [74]
Revenue Account Summary (₹ bn)
Commissions paid: ₹3,739 crore in FY25. [166] Employee benefits: ₹2,729 crore. [166]
PAT drivers [FY25]: Major contributor is investment income from the traditional portfolio (non-PAR and shareholders' funds) plus the strong renewal backbook (+14% renewal premium growth). [103] Renewal premium contributed 58% of GWP. [[127], [183]]
Commission Breakdown by Premium Type (₹ bn)
| Premium Type | FY25 Commission | FY24 Commission | FY25 Rate | FY24 Rate |
|---|---|---|---|---|
| First Year — Individual | 19.87 | 18.30 | 10.7% | 11.1% |
| First Year — Group | 0.06 | 0.17 | 0.7% | 1.8% |
| Renewal — Individual | 11.90 | 10.34 | 2.5% | 2.5% |
| Renewal — Group | 0.10 | 0.07 | 0.4% | 0.4% |
| Single — Individual | 0.95 | 1.00 | 1.2% | 1.4% |
| Single — Group | 1.30 | 1.17 | 1.6% | 0.9% |
| Total | 34.18 | 31.05 | 4.0% | 3.8% |
Operating Expense Breakdown [FY25] (₹ bn)
Employee remuneration increase reflects annual increments and headcount expansion (+10.3% from 23,893 to 26,355). [[94], [119], [183]] Advertisement & marketing spend increased 50% reflecting higher investment in digital marketing campaigns. [119]
Cost Ratios — 4-Year Trend
| Ratio | FY25 | FY24 | FY23 | Q1 FY25 |
|---|---|---|---|---|
| Commission Ratio (Commission + Rewards / GWP) | 4.4% | 4.0% | 4.5% | 4.4% |
| Operating Expense Ratio | 5.3% | 4.9% | 5.1% | 6.1% |
| Total Cost Ratio | 9.7% | 8.9% | 9.6% | 10.5% |
[[8], [40], [67], [95], [160], [175], [176]]
The company's operating expense to GWP ratio has consistently been one of the lowest amongst private life insurance players. [176] Total cost ratio formula: (Operating expenses + Commission + Provision for Doubtful debts + Bad debts written off) / GWP, where commission includes rewards. [176]
Investment Income by Segment [FY25] (₹ bn)
| Component | Par | Non-Par | Linked | Total FY25 | Total FY24 |
|---|---|---|---|---|---|
| Interest & Dividend | 37.19 | 78.99 | 78.12 | 194.30 | 170.39 |
| Profit/(Loss) on sale | 11.86 | 4.58 | 89.98 | 106.42 | 85.23 |
| Change in fair value | — | (0.71) | 17.13 | 16.42 | 248.05 |
| Total | — | — | — | 317.26 | 503.88 |
Investment income declined 37% due to Nifty returning only 5.3% in FY25 vs. 28.6% in FY24. Traditional portfolio income rose ₹19.72 bn (+17.6%). AUM debt:equity mix stands at 61:39 with 94% of debt investments in AAA and Sovereign rated instruments. Over 93% of debt investments are in AAA rated and sovereign instruments. [[83], [100], [159], [163], [176]]
Segment-Wise Net Premium [9M FY25] (₹ in lakhs) [170]
| Segment | 9M FY25 | 9M FY24 | FY24 |
|---|---|---|---|
| Non-Par Annuity | 3,76,527 | 4,44,242 | 6,01,878 |
| Non-Par Health | 1,135 | 998 | 1,736 |
| Non-Par Variable | 1,181 | 22,933 | 27,820 |
| Linked Individual Life | 24,91,871 | 20,01,703 | 28,72,673 |
| Linked Group | 20,192 | 6,677 | 8,068 |
| Linked Pension | 8,47,159 | 8,61,887 | 11,79,787 |
Pricing & Pass-Through
- On non-PAR products, the company monitors interest rate movements and re-prices as required. All non-PAR products were repriced and relaunched in August 2024. [[12], [88]]
- Management acknowledged that in a rate-cut cycle, the company may not fully pass through rate cuts but attempts to optimise between customer value and margin. [18]
- In September 2025, the company enhanced benefit amounts in the Platina series by passing on yield curve benefits to customers. [34]
- Surrender values were already higher than peers prior to regulatory changes, resulting in minimal impact from new surrender value regulations. [[58], [85]]
- The company was the first to relaunch products under IRDAI (Insurance Products) Regulations, 2024, starting mid-September, ahead of the October 1 deadline. [[85], [76]]
- GST impact on margins: The margin impact on new business is ~1.74% for the second half, but effective annualized impact is ~1% given ~58% of business is second-half weighted. Distribution channels are offsetting this through better profile product mix and rider attachment. [172]
3. Product & Service Portfolio
Product suite: 25 individual and 8 group offerings (33 total) across protection, pension, savings, health, child education, wealth creation, and retirement segments as of FY25, plus 2 new riders and a new Bluechip fund option under ULIPs. [[16], [76], [137], [174]]
Product Mix by Type [FY25 — APE basis]
New Business Premium by Segment [FY25]
Note: Group new business premium decreased 36% to ₹92.17 bn in FY25, driven primarily by group savings (fund-based business), which is inherently lumpy. Management noted unsustainable rates offered by competitors in the group savings segment. [[35], [92], [121]]
Product mix on APE basis [FY25]: ULIP constituted 70% and traditional 30%. Management targets a shift to 65:35 ULIP:Traditional in FY26. [72] Product mix shift is broadbased across 4+ products catering to different market segments. [136]
Protection focus: Protection is one of the key focus areas for FY26–FY27. The company expects to increase its protection share to above 10% of APE. Individual pure protection saw 53% growth. ROP-to-pure-protection ratio evolved from 90:10 (H1 FY25) to 57:43 (Q3 FY25), reflecting increasing customer preference for pure protection, particularly in digital channels. The company will stabilize around 60:40 ROP-to-non-ROP ratio. [[19], [58], [89], [169], [171]] With the recent GST reduction, the most benefited segment will be protection, and the company expects higher protection growth going forward. [169]
Guaranteed non-par savings [FY25]: Grew 18% on NBP basis; Q4 alone registered 56% growth. Contributes 20% of individual APE. [75] Smart Platina Supreme contributed ₹250 crore APE in December alone, with margin better than company average — expected to help enhance margin and improve product mix going forward. [[78], [171]]
Credit life business [FY25]: ₹25.2 bn NBP, growing +11% YoY. Credit Life APE ₹250 crore (₹2.5 bn). [[75], [136]] Credit Life grew +25% in H1 FY26 with remaining being non-credit life. [172]
Annuity & pension [FY25]: Total NBP of ₹71.6 bn. NPS share in annuity business: 16%. [[75], [120]]
Rider strategy: Rider attachment rate at ~37-40% for eligible products (which represent ~40% of the portfolio). Better profile rider attachment is being used to offset GST margin impact. The company is exploring extending rider attachment to renewal policies. [[81], [87], [172]]
H1 FY26 Product Mix Update
| Product | H1 FY26 Contribution | Growth |
|---|---|---|
| Guaranteed Non-Par Savings | 20% of individual APE | +26% YoY [49] |
| ULIP | 55% of individual NBP (₹67 bn) | — [49] |
| Protection (total) | 11% of APE (₹10.6 bn) | +33% YoY on APE [49] |
| — Individual Pure Protection | — | +143% YoY on APE [49] |
| Group Protection APE | ₹6.8 bn | +44% YoY [49] |
| Par | NBP ₹4.4 bn (Q1+Q2) | Q2 +57% vs Q1 [49] |
| Annuity & Pension | ₹37.8 bn total NBP | — [49] |
The H1 FY26 data shows the product mix diversification strategy gaining traction: ULIP's share of individual NBP dropped to 55% (from 70% on APE in FY25), protection surged +33% to reach 11% of APE, and individual pure protection grew +143%. If sustained, this rebalancing should support VoNB margin recovery toward the upper end of the 26%–29% guidance range.
New Launches [FY25]
13 new products launched and 20 relaunched (under IRDAI Insurance Products Regulations, 2024), plus 2 new riders and 1 new fund option: [[12], [76], [132], [146]]
| Product | Category | Notable Feature |
|---|---|---|
| SBI Life – eShield Insta | Protection (Term) | Exclusive for YONO platform, 3-click journey |
| SBI Life – Smart Shield Premier | Protection (Term) | For HNIs, min. sum assured ₹2 crore; extremely competitive in online channel [[111], [145]] |
| SBI Life – Smart Future Star | Participating (Child) | Child-segment focused |
| SBI Life – Smart Platina Young Achiever | Non-Participating (Child) | Child-segment focused |
| SBI Life – Smart Annuity Income | Annuity | Exclusive for NPS subscribers |
| SBI Life – Smart Fortune Builder | ULIP | — |
| SBI Life – eWealth Plus | ULIP | — |
| SBI Life – Smart Privilege Plus | Non-Par Savings | — |
| SBI Life – Smart Scholar Plus | Non-Par Savings | — |
| SBI Life – Smart Elite Plus | Non-Par Savings | — |
| SBI Life – Smart Swadhan Neo | Protection | — |
| SBI Life – Smart Bachat Plus | Non-Par Savings | — |
| SBI Life – Smart Platina Supreme | Non-Par Savings | ₹250 crore APE in December alone; margin better than company average [[78], [171]] |
| SBI Life – Accident Benefit Rider | Rider | Encouraging attachment rate [76] |
| SBI Life – Accident Benefit Rider – Linked | Rider (Linked) | — |
Q2 FY26 launches: Smart Shield Plus (protection) — 8,500+ customers in <15 days, contributing 11% of total protection sum assured; Smart Money Back Plus (participating). [34]
Customer-Segment-Based Product Architecture [FY25]
| Category | Avg. Customer Age | Share in Policies | Key Products |
|---|---|---|---|
| Wealth Creation (ULIP) | 38 | 32% | Smart Elite Plus, Smart Privilege Plus, Smart Fortune Builder, eWealth Plus [[113], [159]] |
| Financial Security (Non-Par/Par Savings) | 37 | 29% | Smart Platina Plus, New Smart Samriddhi, Smart Platina Supreme [[113], [159]] |
| Family Protection | 36 | 25% | Smart Shield Premier, eShield Insta, eShield Next, Smart Swadhan Neo [[113], [159]] |
| Child Plans | — | 8% | Smart Platina Young Achiever, Smart Future Star, Smart Scholar Plus [[113], [159]] |
| Carefree Retirement / Annuity | 56 | 6% | Retire Smart Plus, Smart Annuity Plus, Smart Annuity Income [[113], [159]] |
Key Differentiators
- Strong SBI brand association driving trust — one of the most trusted private life insurance brands [[19], [67], [94], [183]]
- Lowest mis-selling ratio in private industry at 0.02% [FY25]; improved from 0.03% in FY24 [[9], [152], [167]]
- Death claim settlement ratio of 99.40% (total), up from 99.17% in FY24 and 98.39% in FY23 [[8], [47], [167]]
- AI/GenAI integration across chatbots, underwriting, and onboarding; InsightGenie AI-powered conversational analytics platform launched in FY25 [[14], [148]]
- Protection rider attachment to ULIP and savings products driving margin uplift [[41], [81]]
- Customer segmentation targeting HNIs, defence, women, millennials/GenZ, children, rural, NPS subscribers, micro insurance [[36], [108], [154]]
- First insurer to create Internal Ombudsman position; Retired High Court Judge heads Claims Redressal Committee [[84], [173]]
- One of the lowest cost ratios in the industry (total cost ratio 9.7%) [[100], [160], [176]]
- Ethical selling commitment with full refund plus interest in validated mis-selling cases [128]
- Website in 10 languages; PIV in 14 languages [[124], [135], [173]]
- No capital infusion after FY 2007-08, with solvency maintained at 1.96 [181]
4. Value Chain Position
Position: Life insurance manufacturer and distributor — the company designs, underwrites, and distributes insurance products directly and through intermediary channels. [157]
Core value chain functions: Product Development → Underwriting and Risk Assessment → Sales and Distribution → Customer Service and Relationship Management → Financial and Investment Management → Actuarial Services → Compliance and Regulatory Affairs → Technology and Digital Innovation → Risk Management and Governance. [174]
Direction of integration: Forward integration into distribution via own agency force, digital platforms (YONO), and online channel, alongside reliance on bancassurance (SBI network) and third-party channels. [157]
Corporate structure: No subsidiaries, JVs, or associate companies. [105] SBI acts as both the holding company/promoter and as a corporate agent for sale of insurance products. [[110], [117]]
Value Chain Partner Concentration [FY25]
| Metric | Value |
|---|---|
| Partners with ≥2% of purchase/sales by value | 6 (covering 45%) [2] |
| Partners accounting for top 75% by value | 65 (covering 74.7%) [10] |
| Purchases from related parties (% of total purchases) | 26.22% [FY25], 27.76% [FY24] [141] |
| Sales to related parties (% of total sales) | 0.68% [FY25], 0.34% [FY24] [141] |
| Value chain partners covered by awareness programmes | 93.44% (by value), across 10 programmes [141] |
| Value chain partner categories | Life Mitra (agent), CIF, Specified Person (SP) [[77], [141]] |
SBI Related Party Transactions [FY25] (₹ in lakhs)
| Transaction Type | FY25 | FY24 |
|---|---|---|
| Commission Expenses to SBI (Holding Company) | 201,393 | 188,594 |
| Royalty Charges to SBI | 4,827 | 3,789 |
| Premium Income from SBI | 35,500 | 17,985 |
| Commission Payable to SBI (closing) | 4,952 | 3,159 |
SBI commission grew 6.8% YoY (₹2,014 crore in FY25 vs ₹1,886 crore in FY24). Proposed FY26 SBI commission estimate: ₹4,000 crore (~4.9% of FY24 turnover). [[117], [134]]
The SBI bancassurance relationship represents a critical concentration — 61% of APE and 54.4% of NBP flows through the SBI/banca network. More than 90% of banca business comes from the parent bank itself. [[4], [82], [136], [138]]
The SBI relationship is simultaneously the company's greatest asset and its most material concentration risk. With 61% of APE flowing through a single parent-bank channel, the moat is deep but one-dimensional. The mitigant — only ~2% penetration of SBI's 53 crore+ customer base — suggests substantial runway within the existing relationship, but it doesn't resolve the structural dependence.
SBI penetration headroom: SBI Life's penetration of SBI's customer base is only ~2% of coverable accounts, with SBI having 53 crore+ customers — "almost every third Indian has an account with State Bank." [[62], [102]] Overall banking channel penetration is only 2.5-3%. [102]
SBI exclusivity: "We continue to be the sole Company being offered by SBI to its customers and we don't foresee any change in the near future in that dynamics." All SBI branches are automatically authorized to sell SBI Life's products. [[114], [149]]
Credit Life sourcing: ~80% of credit life portfolio comes from home loan customers (primarily SBI mortgage book). [22] Increase in credit loans indicates opportunity for attaching group protection products. [179]
Bima Sugam investment: ₹6.6 crore in 66 lakh equity shares of Bima Sugam India Federation (Section 8 company), an IRDAI-initiated centralised insurance electronic marketplace, holding a 2% stake. Board approved December 30, 2024. [[59], [116], [178]]
Technology investment [FY25]: ₹426 million in technology, ₹138.5 million in software, ₹1,006.2 million in infrastructure capex, ₹358.2 million on employee training. [[64], [161]]
5. Distribution Architecture
Channel Structure [FY25]
| Channel | APE (₹ bn) | APE Mix | Indiv. APE Growth | NBP (₹ bn) | NBP Mix | Key Details |
|---|---|---|---|---|---|---|
| Bancassurance (SBI + RRBs + others) | 131.3 | 61% | +8% | 193.37 | 54.4% | 27,500+ SBI & RRB branches; 59,815 CIFs; SBI branch productivity ₹5.4 mn/branch (+9%); 57% share in NOPs; 28% share of NBP in total industry; 31% share of NBP in private industry [[75], [82], [135], [157], [176]] |
| Agency | 60.0 | 28% | +21% | 75.66 | 21.3% | 2,40,304 agents; Indiv. APE ₹59.5 bn (+23%); 30% IRP share; 33% NBP share in private market; agent productivity ₹2.9 lakhs on NBP basis; 36% share in NOPs [[75], [135], [157]] |
| Others | 22.8 | 11% | -11% | 86.74 | 24.4% | 60 corporate agents, 141 brokers, 8,915 specified persons, 14,000+ partner branches; Indiv. NBP +22% [[4], [120], [146], [157]] |
Total trained insurance professionals [FY25]: 309,034+ (agents + CIFs + specified persons); 85% of distributors trained, 99% of employees trained. [[4], [128], [144], [174]]
Network Scale — Multi-Year Comparison
| Metric | FY25 | FY24 | Notes |
|---|---|---|---|
| Offices across India | 1,110 [[4], [137], [161]] | 1,040 [28] | — |
| Branch expansion in year | +70 branches [[16], [146]] | — | Across Tier 1, 2 and underserved Tier 3 & 4 cities [146] |
| Planned FY26 branch openings | 87 branches [74] | — | — |
| Employees | 26,355 [[64], [161], [183]] | 23,893 [[28], [183]] | +10.3% |
| Avg. employee age | 36 years, 4 months [[94], [183]] | — | — |
| Avg. employee tenure | 5 years [[94], [183]] | — | — |
| Insurance Advisors (IAs) | 2,40,304 [[57], [157]] | ~2,46,078 [28] | Marginally negative net due to de-weeding |
| CIFs | 59,815 [[57], [120]] | ~58,000 [25] | — |
| Specified Persons | 8,915 [120] | — | — |
| SBI & RRB bank branches leveraged | 27,500+ [[25], [128]] | 27,000+ [69] | — |
| Partner bank branches (total incl. non-SBI) | 41,000+ [[112], [161]] | 40,000+ [28] | — |
| Non-SBI partner branches | 14,000+ [[67], [128]] | — | — |
| Bancassurance partners | 13 [112] | 14 [28] | — |
| Corporate agents | 60 [[4], [128]] | 77 [28] | — |
| Brokers | 141 [[112], [128]] | 143 [28] | — |
| In-force policyholders | 12.6 million [[16], [84]] | — | — |
| In-force lives covered | 80.2 million [[26], [156]] | — | — |
| New lives covered in FY25 | 25.52 million [[73], [127], [180]] | 37.94 million [65] | — |
| Geographic coverage | 28 states, 7 UTs (35 locations) [[108], [137], [144]] | — | — |
| Gender diversity | 23% [[175], [182]] | — | — |
Rural & Social Sector Distribution [FY25]
| Metric | FY25 | FY24 |
|---|---|---|
| Rural new policies | 6,52,671 (652k+) [174] | 6,96,067 |
| Rural policies as % of total | 29.62% (~30%) | 30.78% |
| Rural premium underwritten | ₹5,312 crore | ₹4,451 crore |
| Social sector new lives | 39,27,225 (3.93 mn) [174] | 1,50,45,944 |
| PMJJBY lives covered | 52.3 million [[5], [142], [174]] | — |
| PMJJBY new lives (FY25) | 16.44 million [[73], [180]] | — |
| Microinsurance in-force lives | 5.1 million [5] | — |
Financial inclusion strategy: expanding reach through simplified products, outreach programmes for under-served segments (rural, low-income groups), and partnership-based distribution models. Insurance awareness campaigns conducted in Chhattisgarh aligning with Government's "Insurance for all by 2047" vision. [[167], [168], [180]]
Agency Channel Deep-Dive
| Metric | FY25 | 9M FY25 | FY24 | Growth |
|---|---|---|---|---|
| Total agents (IAs) | 2,40,304 [57] | 2,41,251 [27] | ~2,46,078 [28] | Marginally negative net |
| Gross agent additions | 97,500+ (~10% gross addition) [[75], [132]] | 75,000+ [27] | — | — |
| Net agent additions | Negative (de-weeding) [50] | — | — | One-time deletion of ~40-45K inactive agents in Q3 [89] |
| Agent productivity (Indiv. NBP) | ₹2.9 lakhs [[75], [135]] | — | — | +20% YoY [20] |
| Agent productivity (Indiv. APE) | ₹2.4 lakhs [[16], [120]] | — | — | +15% [[16], [135]] |
| Active agent productivity growth | +16% YoY [99] | — | — | "Best in private industry" |
| Agency share of Individual APE | 30% [[16], [120]] | 30% [61] | 25% [60] | +500 bps |
| Agency 13th month persistency | 90.8% [[164], [177]] | — | 89.8% [[164], [177]] | +100 bps |
| Women advisors | 37% (Project Shakti) [[3], [115]] | — | — | — |
| Smart Advisor uploads | 8.4 mn [120] | — | 1.8 mn [97] | — |
[[20], [57], [75], [131], [135], [164]]
The company claims the largest private-sector agency channel, second only to LIC in India. [[19], [135]] Agency costs are significantly lower than any other player in the industry — a phenomenon visible for the last 8-10 years. [131]
Agency 2.0 initiative: Focus on improving physical infrastructure (branches), active agents, agent productivity, and agent activity per frontline manager. A key strategic pillar alongside digital acceleration and rural outreach. [[32], [100], [115], [147], [175], [182]] Includes structured training (SLEP, ASCEND, KPL — training coverage: 94% of Life Mitras, 98% of CIFs, 99% of employees), digital tools (Smart Advisor app, Agency Online, OnboardX, M-Connect PWA with offline capabilities), performance-based branch-level budgets, gamified incentives. [[115], [147]]
Agency product mix shift: In Q3-Q4 FY25, agency shifted significantly towards non-par protection, guaranteed non-par (Smart Platina), and par products. [[118], [136], [149]]
Bancassurance Channel
| Metric | FY25 | H1 FY26 | Q1 FY25 |
|---|---|---|---|
| SBI branch productivity (Indiv. APE) | ₹5.4 mn/branch (+9%) [[75], [120]] | ₹4.6 mn/branch (+6%) [49] | ₹3.5 mn/branch (+14%) [69] |
| Banca APE growth | +8% [82] | +7% (Indiv. APE) [49] | — |
| Banca share of total APE | 61% [82] | 57% [49] | 59% [61] |
| Banca 13th month persistency | 86.6% [[164], [177]] | — | 86.1% (FY24) [[164], [177]] |
| Share of industry NBP | 28% (total), 31% (private) [135] | 27% (Q1 FY26) [49] | 30% [69] |
| Non-SBI banca share of individual APE | ~3% [93] | — | — |
| Business sourced digitally (banca) | 99.8% [120] | — | — |
- No individual incentives paid to CIFs since 2017 — sales driven by training and data analytics-led targeting. [[11], [111]]
- SBI Life does not have its own employees at bank branches; entire bank sales done by CIFs. [111]
- SBI Life's penetration of SBI accounts is only ~2% of coverable accounts — significant headroom. [[62], [102]]
- Management guides banca channel to grow at 8–11% while other channels compensate with ~25% growth. [[6], [50], [149]]
- Non-SBI banca: 30% ULIP / 70% non-ULIP product mix, contributing ~3% of individual APE, growing at ~15%. Banks other than SBI Group grew at 29% in H1 FY26. [[74], [93], [49]]
- New banca partnerships [FY25]: Abhudaya Co-op Bank, Himachal Pradesh State Co-op Bank, Andhra Pradesh State Co-op Bank, NSDL Payments Bank, Turtlemint Insurance Broking Services Pvt Ltd. [[132], [135]]
Institutional Alliance (IA) Channel
Partnerships beyond agency and bancassurance: other banks, brokers, web aggregators, insurance marketing firms and fintechs. [135] Achieved 22% growth in Individual NBP across alternate channels. [146] Strategy includes deepening engagement with business associates, banks and distribution partners through strategic alliances and cross-selling opportunities; streamlining partner onboarding through tech-enabled processes. [165]
Digital Distribution
| Metric | FY25 | FY24 |
|---|---|---|
| Individual proposals submitted digitally | 98.7% [[16], [144], [161], [174]] | 99% [3] |
| Individual proposals digitally (H1 FY26) | 99% [169] | — |
| Renewal premium collected digitally | 97% [[30], [142], [174]] | 96% [3] |
| Proposals processed via automated underwriting | 54% [[16], [146], [174]] | 44% [45] |
| Automated underwriting (H1 FY26) | 59% [169] | — |
| IRP growth through online channel | +66% YoY [9] | — |
| Online selling growth | +46% [[53], [146]] | +62% [162] |
| YONO protection policies issued | 162,000+ (cumulative FY25) [16] | — |
| WhatsApp registrations | 3.9 crore (39 million) users [38] | — |
| Smart Care app users | 50 lakh+ (5 million+) [[130], [167]] | 41 lakh [130] |
| RPA bots deployed | 345 across 299 processes [[130], [144], [174]] | — |
| Chatbot queries handled | 1,748k; 80% resolution rate [[55], [144]] | — |
| Digital KYC adoption | 69% [53] | — |
| Individual issuance within 0-2 days | 80%+ [144] | 76% [162] |
Online channel source: Online business comes almost solely from SBI Life's own website, not from any partner. [145]
9M FY25: Online IRP grew +71% YoY; protection through online channel grew +23% YoY. [27]
H1 FY26 update: Online channel IRP grew +34% QoQ and protection through this channel grew +55% YoY. [24]
Management candid assessment: "We are not market leaders [in online] like we are in our other businesses. So we would have a long way to go there." [93]
Digital Distributor Enablement Ecosystem [FY25]
Distributors now have access to personalised dashboards offering insights into performance metrics, customer behaviour and sales opportunities. [165] E-proposal and digital issuance solutions have made sales and servicing paperless and contactless. [165] Key tools:
- M-Connect Life: End-to-end policy servicing, sales tracking, lead management; AI-driven recommendation engines. 3,000+ active users, 515k proposals processed. [[96], [150]]
- Smart Advisor: Sales content, training, rewards; 8.4 mn uploads. [[120], [150]]
- Banca Online 3.0: Unified platform for corporate agents/brokers/bancassurance with dynamic dashboard, cross-sell capabilities. [[96], [150]]
- OnboardX: Next-gen advisor onboarding with API/OCR-enabled digital journey. [[96], [150]]
- M-Connect PWA: Offline capabilities for low-bandwidth areas. [[96], [150]]
- InsightGenie: AI-powered conversational analytics platform — real-time business insights via voice or text. [[148], [158]]
- NASA (Needs and Suitability Analysis): Real-time digital need analysis. [79]
- GenAI-powered chatbot (RIA): Multilingual, multimodal — first-of-its-kind in industry. [38]
- AI VoiceBot ("HelloSBI Life"): Regional language IVR. [[122], [144]]
- CRM Next: Data-driven CRM platform enabling personalised campaigns, policy upgrades, product bundling. [[130], [135], [173]]
- RENOVA: Data-driven decision-making for renewals. [173]
- Digital Learning Management System (LMS): Continuous e-learning modules for distributors. [135] Extended digital training to more than 86% people, including employees and distributors. [167]
Channel Economics
| Metric | FY25 | FY24 | FY23 |
|---|---|---|---|
| Total Commission Paid (gross, incl. rewards) | ₹37.39 bn (₹3,739 crore) [[39], [166]] | ₹32.55 bn [39] | ₹30.6 bn |
| Commission (excl. rewards) | ₹34.18 bn [91] | ₹31.05 bn [91] | — |
| Commission as % of GWP (total incl. rewards) | 4.4% [95] | 4.0% [95] | 4.5% [123] |
| Operating Expense Ratio | 5.3% [[95], [175]] | 4.9% [95] | 5.1% [123] |
| Total Cost Ratio | 9.7% [[95], [175]] | 8.9% [95] | 9.6% [123] |
Channel-Wise Commission & Rewards Breakdown [FY24] (₹ in lakhs)
| Channel | FY24 Commission & Rewards |
|---|---|
| Individual Agents | 111,523 |
| Corporate Agency — Bancassurance | 197,564 |
| Corporate Agency — Others | 14,439 |
| Brokers | 1,883 |
| Others (CSC, Web Aggregator, IMF, Micro, POSP) | 122 |
| Total Commission & Rewards | 325,531 |
SBI commission [FY25]: ₹2,014 crore (₹201,393 lakhs), up 6.8% from ₹1,886 crore in FY24. Royalty charges to SBI: ₹48.27 crore. [134]
Channel economics commentary:
- Commission costs are almost similar between bancassurance and agency channels. [[7], [19]]
- Agency channel carries higher fixed costs due to physical infrastructure (branches), making it slightly costlier overall. [7]
- Agency channel commission costs are the lowest in the industry — visible for the last 8-10 years. [[7], [131]]
- The company does not enter business with negative VoNB. [7]
- Commission ratio increase in FY25 is attributed to traditional product mix shift in Q3-Q4, not rate changes. [81]
- Distribution channels are offsetting GST margin impact through better profile product mix and better profile rider attachment. [172]
Distribution Moat
- SBI captive access: Exclusive access to 27,500+ SBI and RRB branches with 55.38% promoter holding, remaining the sole insurance company offered by SBI. Only ~2% of coverable SBI accounts penetrated with SBI holding 53 crore+ customers. [[23], [102], [114], [149]]
- Agency scale: Largest private-sector agency force in India (behind LIC only), with 240,000+ agents built over 25 years. Agency cost significantly lower than any other industry player. [[19], [99], [131]]
- Digital enablement: YONO integration enables a unique 3-click insurance purchase journey. 33,000+ policies/month at peak. Comprehensive tech stack creating deep technology lock-in with distributors. [[26], [85], [161], [165]]
- Partner training depth: 85% of distributors trained; 93.44% of value chain partners (by value) covered under 10 awareness programmes. [[115], [128], [141], [167]]
- Concentration risk acknowledged: 54.4-61% of business from bancassurance is flagged as a material risk ("Distribution Risk") by the company itself, with active diversification through agency expansion (87 new branches planned in FY26), NBFC/fintech partnerships, InsurTech tie-ups, and digital channels. [[17], [51], [130], [146], [166], [167]]
- Rural/last-mile: Expanding presence across Tier 2/3/4 cities and rural areas; M-Connect PWA with offline capabilities; collaboration with Common Service Centres. [[96], [154], [175]]
6. Customer Profile
Scale [FY25]
| Metric | FY25 | H1 FY26 |
|---|---|---|
| Active policyholders | 12.6 million [[26], [84]] | — |
| In-force lives | 80.2 million [[26], [156]] | — |
| New individual policies issued | 2.2 million (22 lakh+) [[16], [127], [156], [166], [174]] | 9.6 lakh [49] |
| New lives impacted | 25.52 million [[73], [127], [180]] | 11.9 million [49] |
| Individual new business sum assured | ₹2,769 bn (+43% YoY) [16]; Q4 +67% [127] | +76% YoY [49] |
| Total sum assured (in-force) | ₹9,741.4 bn [[42], [166]] | — |
| Lives under PMJJBY | 52.3 million [[5], [142], [174]] | — |
| Microinsurance in-force lives | 5.1 million [5] | — |
| Benefits paid to beneficiaries | ₹48,000+ crore to 36 lakh+ beneficiaries [47] | — |
| Average ticket size (Indiv. non-single) | ₹88,597 [98] | — |
Customer Segments
| Segment | Description |
|---|---|
| Individual Retail | Protection, savings, ULIP, annuity/pension, health — average customer age 36–38 years [[32], [113]] |
| Group Employer-Employee | Gratuity, superannuation, leave encashment, group term life [[39], [107]] |
| Group Credit Life | Covers outstanding loan liabilities of banks/NBFCs; ~80% from SBI home loans [22] |
| Group Immediate Annuity | For corporate clients and informal groups [107] |
| Mass/Social | PMJJBY (52.3 mn lives), microinsurance (5.1 mn lives), rural (~30% of policies), Gram Panchayat coverage (2,529 GPs, 10.1 lakh lives) [[5], [65], [137]] |
| Targeted Segments | HNIs (Smart Shield Premier — min. ₹2 crore SA), defence, women, children, millennials/GenZ, NPS subscribers, digital-first, rural/low-income [[36], [154], [167]] |
Customer Concentration
Individual customer concentration is inherently low given 12.6 million active policyholders. Concentration risk is at the channel/partner level — SBI as the dominant bancassurance partner accounts for 61% of APE. More than 90% of banca business comes from the parent bank itself. [[4], [82], [136]]
Persistency (Premium Basis — Individual Regular/Limited Premium)
[[8], [37], [95], [156], [160], [177], [181], [183]]
Persistency on policy count basis [FY25]: 13th month 80.43% (vs 81.10% in FY24). [181]
Persistency ratios calculated as per IRDAI circular IRDAI/NL/MSTCIR/RT/93/6/2024 dated June 14, 2024, using policies issued between 1st March to February end of relevant years. [[177], [181]]
Channel-wise 13th month persistency [FY25 vs FY24]: [[164], [177]]
| Channel | FY25 | FY24 | Change |
|---|---|---|---|
| Agency | 90.8% | 89.8% | +100 bps |
| Bancassurance | 86.6% | 86.1% | +50 bps |
Agency channel demonstrates higher persistency than bancassurance, suggesting better quality of business sourced through the agency model.
49th month anomaly: FY25 shows a decline of 440 bps (from 72.4% to 68.0%), contrasting with improvements at other durations. [95]
61st month persistency improved by 528 bps (from 57.41% to 62.69%), with long-term persistency turning positive and contributing ₹277 crore to EV walk. [[72], [90], [177], [183]]
Conservation Ratio by Segment [FY25]
| Segment | FY25 | FY24 |
|---|---|---|
| Overall | 81.44% | 81.61% |
| Participating Life | 87.17% | 87.15% |
| Non-Participating Life | 86.61% | 87.28% |
| Non-Participating Pension | 93.51% | 89.01% |
| Linked Life | 77.23% | 76.94% |
| Linked Pension | 81.37% | 83.26% |
| Group Pension | 68.40% | 71.65% |
Discontinued Policies [FY25]
| Metric | FY25 | FY24 |
|---|---|---|
| Policies discontinued | 601,305 | 497,739 |
| Policies revived | 314,744 | 247,426 |
| Revival rate | 52.34% | 49.71% |
| Surrender retention rate | 33% | 31% |
Discontinued policies increased 20.8% YoY, though the revival rate improved by 263 bps. [125]
Individual renewal premium [FY25]: ₹471.92 billion (+14%), contributing 58% of GWP — a critical indicator of business viability and brand success. [[90], [94], [127], [183]]
Customer Satisfaction & Service Quality
| Metric | FY25 | FY24 | FY23 |
|---|---|---|---|
| Net Promoter Score (NPS) | 82 (+10 YoY) [[133], [152], [167], [174]] | 72 | 59 |
| NPS Target FY26 | 84 [[73], [180]] | — | — |
| NPS Response Rate | 20.38% [128] | 16.39% [128] | — |
| Death Claim Settlement Ratio (Total) | 99.40% (+23 bps YoY) [167] | 99.17% | 98.39% |
| Death Claim Settlement Ratio (Individual) | 98.34% | 98.25% | — |
| Mis-selling Ratio | 0.02% [[132], [152], [167]] | 0.03% | 0.08% |
| Grievances per 10,000 policies | 5 [[55], [167]] | 6 [48] | — |
| Avg. Mortality Claim Settlement Time (days) | 2.05 | 2.21 | 2.44 |
| ULIP Surrender Ratio | 6.23% | — | — |
| Individual issuance within 0-2 days | 80%+ [144] | 76% [162] | — |
| Contact centre positive feedback | 91.22% [128] | — | — |
[[2], [13], [16], [47], [67], [128], [152], [173]]
Complaint data [FY25]: Zero pending complaints at year-end across all categories. Unfair Trade Practices complaints declined 36% YoY (503 vs 782). [[68], [106]] 4-level escalation matrix integrated with IRDAI's Bima Bharosa portal; full refund with interest in validated mis-selling cases. [[68], [106], [128]]
Omnichannel servicing model: Branches, 24x7 toll-free contact centre, Smart Care app (50 lakh+ users with 30+ self-service features), WhatsApp (11 languages), chatbot (RIA), AI VoiceBot ("HelloSBI Life") in regional languages, IVR self-service, SMS, missed calls, web portal, social media. Dedicated Senior Citizen desk, NRI/HNI priority service. Personalised service delivery through CRM and Smart Care app. [[42], [124], [128], [144], [166], [167], [173]]
Acquisition Model
- Bancassurance-led (61% of APE): CIFs at SBI branches cross-sell insurance; data analytics-driven lead generation from SBI's customer base. Advanced analytics and AI-driven tools help identify high-potential prospects. Dedicated relationship managers assigned. [[11], [111], [135], [166]]
- Agency-driven (28% of APE): Field sales force of 240,000+ agents with 100% paperless onboarding via OnboardX. [[25], [79], [96]]
- Digital/YONO: Customer-initiated journeys on SBI's YONO platform — pre-approved sum assured with competitive pricing. Product recommendation powered by Smart Algorithm based on customer life stage, needs and risk profile. [[26], [111], [145], [173]]
- Others (11% of APE): Corporate agents, brokers, web aggregators, micro-agents, CSCs, InsurTech partners. [[4], [135]]
- Stakeholder engagement with distributors: Daily frequency via meetings, SMS, email, website and newsletter. Empowering partners with tools, training and resources to boost market penetration and performance. [[151], [165]]
Insurance Sector-Specific Metrics
| Metric | FY25 | FY24 | FY23 |
|---|---|---|---|
| Solvency Ratio | 1.96 [[95], [166], [181]] | 1.96 [181] | 2.15 [123] |
| Regulatory Requirement | 1.50 | 1.50 | 1.50 |
| Internal Solvency Target | 180% of RSM [33] | — | — |
| Expenses Management Ratio | 9.68% | 8.89% | 9.6% |
| Private Market Share (NBP) | 20.85% | 24.6% | — |
| Private Market Share (Individual NBP) | 25.3% | 25.8% | — |
| Industry Market Share (IRP) | 16.1% | 15.8% | — |
| AUM Debt:Equity Mix | 61:39 | 64:36 | — |
| AUM — Traditional (incl. shareholders') | ₹1,998.31 bn | — | — |
| AUM — Unit Linked | ₹2,476.36 bn | — | — |
| Embedded Value Operating Profit | ₹117.8 bn (+20%) | ₹100.5 bn | — |
| Operating RoEV | 20.2% | 21.8% | — |
| Zero Gross/Net NPAs | Nil | Nil | — |
| Debt investments in AAA/Sovereign | 94%+ [176] | 95%+ | 95%+ |
| Below AA debt investments | 0.02% | — | 0.05% [159] |
| Agent Count | 2,40,304 | ~2,46,078 | — |
| CIF Count | 59,815 | ~58,000 | — |
| Automated Underwriting Coverage | 54% | 44% | — |
| No capital infusion | Since FY 2007-08 [181] | — | — |
[[8], [9], [26], [67], [95], [159], [163]]
EV & VoNB Sensitivity Analysis [FY25] [177]
| Scenario | Change in EV% | Change in VoNB% |
|---|---|---|
| Reference Rate +100 bps | (3.2%) | (0.5%) |
| Reference Rate -100 bps | 3.4% | 0.5% |
| Decrease in Equity Value 10% | (2.1%) | (0.4%) |
| Proportionate change in lapse rate +10% | (1.0%) | (4.5%) |
| Proportionate change in lapse rate -10% | 1.0% | 4.8% |
| Mortality / Morbidity +10% | (2.1%) | (6.1%) |
| Mortality / Morbidity -10% | 2.1% | 6.1% |
| Maintenance Expense +10% | (0.6%) | (1.8%) |
| Mass Lapse for ULIPs at 25% post-surrender penalty | (2.6%) | (9.1%) |
| Mass Lapse for ULIPs at 50% post-surrender penalty | (5.7%) | (19.6%) |
| Tax Rate Change to 25% | (5.4%) | (8.9%) |
VoNB is most sensitive to mass ULIP lapse (−19.6% at 50% mass lapse) and tax rate changes (−8.9%), highlighting the risk from ULIP concentration at 70% of APE. Combined with the 49th month persistency decline (68.0% vs 72.4%) and rising discontinued policies (+20.8% YoY), ULIP retention warrants close monitoring as a key driver of embedded value.
Growth CAGRs — SBI Life vs. Industry vs. Private Peers
Individual New Business Premium CAGR: [[156], [160]]
Individual Rated Premium CAGR: [[156], [160]]
SBI Life has consistently outpaced both industry and private sector CAGRs on individual NBP basis, though the premium on IRP basis has narrowed.
Solvency Ratio Trajectory
Solvency ratio on a declining trajectory but comfortably above the 1.50 regulatory requirement and the company's internal target of 180%. No capital infusion since FY 2007-08. [181]
FY26 Guidance
| Metric | Guidance |
|---|---|
| Individual APE growth target | ~13%–14% [[136], [172]] |
| Banca channel growth | ~8%–11% [[18], [149]] |
| Agency channel growth | ~25% [[50], [149]] |
| PAT growth | 10%–15% YoY [6] |
| VoNB margin target | 26%–29% (minimum 27%) [[56], [149], [171]] |
| VoNB growth (implied) | 12%–15% [70] |
| Product mix target (ULIP:Traditional) | 65:35 (from 70:30 in FY25) [72] |
| Protection share target | >10% of APE [169] |
| Protection mix (ROP:non-ROP) | Stabilize at 60:40 [171] |
| Workforce expansion | +10% [86] |
| New branch openings | 87 [74] |
| NPS target | 84 (from 82 in FY25) [[73], [180]] |
Key Data Gaps
- Geographic revenue breakdown (state-wise or region-wise premium split) is not disclosed; only "~30% of policies in rural areas" and "28 states, 7 UTs" are available. [[65], [137]]
- Online/digital channel revenue share % is not explicitly quantified; only growth rates are available (+46% online selling growth, +66% IRP online growth). Management acknowledges SBI Life is not a market leader in the online channel. [[93], [145]]
- Competitive distribution comparison — detailed peer data (HDFC Life, ICICI Pru, Max Life) on distribution reach, channel economics, and digital share is not available in these filings.
- Customer tenure / repeat rate / contract type — not disclosed in standard insurance reporting format.
- Channel-wise VoNB margin is not disclosed. Qualitative commentary suggests banca is more profitable than agency due to lower fixed costs. [[19], [149]]
- FY25 channel-wise commission schedule — FY24 detailed breakup ([140]) is clear but FY25 channel-wise detail is not available. SBI commission for FY25 is available via related party disclosures (₹2,014 crore). [[134], [140]]
- 49th month persistency decline (68.0% vs 72.4%) contrasts with improvements at other durations and warrants monitoring; no specific management commentary provided. [95]
- Non-SBI banca partner-wise performance is not disclosed; only aggregate (~3% of individual APE, growing at ~15%) is available. [[74], [93]]
- 13th month persistency on policy count basis declined to 80.43% from 81.10%, even as premium-based 13th month persistency improved — suggesting ticket size growth outpacing policy count retention. [181]